Shipping & Delivery

Shipping & Delivery - Urb Libaas Online Store

1. How long does order processing take?
We make it a priority to process orders promptly. Typically, your order will be processed within 1-2 business days. During busier times, there might be a slight delay, but rest assured, we're striving to get your items ready as quickly as possible.

2. What shipping options are available for domestic orders?
We offer two main shipping options for deliveries within Pakistan:
Standard Shipping: This option usually takes around 6-12 business days for your order to reach you.
Expedited Shipping: If you're in a hurry, our expedited shipping option will deliver your order within 1-2 business days.

3. What are the shipping costs?
Shipping charges are calculated based on your location and the selected shipping method. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

4. Do you provide tracking information?
Absolutely! Once your order is dispatched, we'll send you an email with a tracking number. You can use this tracking number to keep an eye on your order's journey until it reaches your doorstep.

5. Is there an option for free shipping?
From time to time, we offer special promotions that include free shipping for orders that meet specific conditions. Keep an eye on our website or subscribe to our newsletter to stay updated on such offers.

6. What if my order is delayed or doesn't arrive?
While we work diligently to ensure timely deliveries, there might be occasional delays due to unforeseen circumstances. If you notice that your order is taking longer than expected, use the tracking number to monitor its status. If you need further assistance, our customer support team is here to help.

7. Can I change my shipping address after placing the order?
If you need to update your shipping address after placing your order, please reach out to our customer support as soon as possible. If your order hasn't been shipped yet, we'll do our best to accommodate your request.

8. Do you offer international shipping?
Currently, our focus is on delivering within Pakistan. We're dedicated to serving our local customers with the best possible experience.

9. What if my package arrives damaged?
Although we take great care in packaging, accidents can happen during transit. If your package arrives damaged, please contact our customer support immediately. We'll work with you to find a satisfactory solution.

At Urb Libaas, we're committed to ensuring your orders reach you in a timely and secure manner. If you have further questions or specific inquiries about shipping and delivery within Pakistan, please don't hesitate to reach out. Your satisfaction is our priority.